Shipping policy
Order Processing & Handling
Processing time: Orders are processed within 1 to 2 business days (Monday through Saturday). Orders placed after 2:00 PM IST will be processed the next business day.
Dispatch confirmation: You will receive a shipment confirmation email with your tracking number once your clothing items have been handed over to our courier partner.
Domestic Shipping (Within India)
Delivery timelines:
- Metro cities: 3 to 5 business days after dispatch.
- Rest of India: 5 to 7 business days after dispatch.
Shipping charges: We offer standard flat-rate shipping of ₹[X] across India. Orders above ₹[X] qualify for free standard shipping. [1, 2]
Cash on Delivery (COD): COD is available for orders up to ₹[X]. A nominal COD handling fee of ₹[X] applies at checkout. Refusal to accept COD orders at delivery may result in restricted account privileges for future purchases. [1]
International Shipping
Destinations: We ship worldwide via [DHL/FedEx/India Post].
Timelines & rates: International delivery takes 7 to 14 business days. Shipping rates are calculated automatically at checkout based on destination and package weight.
Customs, duties, and taxes: Customers are responsible for any applicable import duties, local taxes, or customs clearance fees levied by the destination country. [1, 2]
Damaged, Lost, or Delayed Orders
Transit damage: If your apparel arrives damaged or torn, please email us unboxing video proof and photos within 48 hours of delivery at [Email Address]. [1]
Lost packages: If tracking has not updated for more than 7 business days past the estimated delivery window, contact our support team to initiate a carrier investigation. [1]